Welcome to Explore Coffee Quindío. These terms and conditions outline the rules and regulations for the use of our website, booking services, and participation in tours.
By accessing this website and/or booking a tour with us, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.
1. General Terms
1.1 Service Description
Explore Coffee Quindío provides travel-related services, including but not limited to coffee farm tours, cultural experiences, and travel arrangements in Colombia.
1.2 Eligibility
By using our services, you confirm that you are at least 18 years old or have the consent of a legal guardian.
1.3 Website Use
The content provided on this website is for general information and use only. We reserve the right to update or modify the website content at any time without notice.
2. Booking and Payments
2.1 Booking a Tour
To book a tour, you must complete the booking form on our website or contact us directly via phone or email. Your booking is confirmed once payment has been made and you receive a confirmation email.
2.2 Payment Methods
We accept payment via [insert accepted payment methods, e.g., credit card, PayPal, etc.]. All payments must be made in full before the tour or service is provided.
2.3 Pricing and Availability
Prices are subject to change without notice. We make every effort to ensure that the pricing and availability of services listed on our website are accurate, but we reserve the right to correct any errors and adjust pricing if necessary.
3. Cancellations and Refunds
3.1 Cancellation by Customer
If you wish to cancel your booking, you must notify us at least [insert required notice period, e.g., 48 hours] before the scheduled tour date to receive a full refund. Cancellations made after this period may not be eligible for a refund.
3.2 Cancellation by Explore Coffee Quindío
We reserve the right to cancel any tour due to unforeseen circumstances, such as bad weather or operational issues. In such cases, you will be offered a full refund or the option to reschedule.
3.3 Refunds
Refunds will be processed within [insert refund processing time, e.g., 7-10 business days] after receiving the cancellation request.
4. Liability and Disclaimers
4.1 Personal Responsibility
While we strive to provide safe and enjoyable experiences, participation in any tour or activity with Explore Coffee Quindío is at your own risk. We are not responsible for any personal injury, loss, or damage during your tour unless caused by our gross negligence.
4.2 Third-Party Services
Some services, such as transportation or additional activities, may be provided by third parties. We are not responsible for the actions or services provided by these third parties, although we make every effort to partner with reputable providers.
4.3 Force Majeure
We are not liable for any delays, interruptions, or cancellations due to events beyond our control, such as natural disasters, strikes, pandemics, or political unrest. In such cases, we will work with you to reschedule or refund your booking as appropriate.
5. Intellectual Property
5.1 Ownership of Content
All content on the Explore Coffee Quindío website, including text, images, videos, and logos, is owned by or licensed to us and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written consent.
5.2 Permissible Use
You may use the content on our website for personal, non-commercial use only. Any other use, including commercial or promotional use, is strictly prohibited without permission.
6. Privacy
6.1 Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
7. User Conduct
7.1 Prohibited Activities
You agree not to use our website or services for any illegal or unauthorized purpose. This includes, but is not limited to, the following activities:
- Posting offensive, harmful, or unlawful content.
- Engaging in fraudulent activity or impersonating others.
- Attempting to gain unauthorized access to our website or services.
7.2 Termination
We reserve the right to terminate or restrict access to our services at any time if we believe you are violating these terms and conditions.
8. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Insert Applicable Country], and any disputes arising in relation to these terms shall be subject to the exclusive jurisdiction of the courts of [Insert Country or Region].
9. Amendments
We reserve the right to update or modify these terms and conditions at any time without notice. Any changes will be posted on this page, and continued use of our services constitutes acceptance of these changes.
10. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at:
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